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Simple returns.
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MONEY-BACK GUARANTEE
30 days to change your mind
FREE DELIVERY WITHIN 48 HOURS
At home or pick-up point
Secure payment
Visa, Mastercard , PayPal
FREE RETURNS
Within 30 days
Your order, Step by step
2.We prepare
your package
within 24h
4.Delivered
to your address
or pick point
6.30 days to
try and adopt it
Our parcels shipped
with our trusted partners
Preparation times
Order placed before 1 pm
Delivery time
Order placed before 1 pm
France: 48h or less ·
Europe: 48–72h ·
UK: 2–5 business days ·
USA & Canada: 3–7 business days · Rest of the world: 5–10 business days
Shipping fees
Order placed before 1 pm
France home delivery: FREE ·
Pickup point: FREE ·
Europe: €4.90 ·
UK: €4.90 ·
USA & Canada: $4.90 ·
Rest of the world: $9.90
Satisfied or refunded 30 days
Have up to 30 days to
return your product.
If you're not completely
satisfied we'll fully refund you.
How to return?
• Contact your support team
• Receive your return label
• Ship your package
• Refund within 48h after we receive it
Return conditions
• Product must be undamaged and in original packaging
• Accessories and hygiene products must be sealed
• Offer valid for 30 days from the date of purchase
Who pays for the return?
We cover return costs for changes of mind
Only in case of abuse or incomplete product, return cost will apply
Your order is protected
Your SSL encryption , secure payments,
and a strict confidentiality policy
Secure payment
SSL 256 bits
Encrypted data
100% protected
Money-Back Guarantee
30-day trial
Frequently Asked Questions
When will my order be shipped?
Orders are carefully prepared and typically shipped within 1–2 business days. As soon as your package leaves our warehouse, you'll receive a confirmation email with your tracking information.
Can I change or cancel my order?
Yes, as long as your order hasn't already been prepared or shipped. Contact our customer care team as soon as possible, and we'll do our best to make the requested change or cancellation.
Where is my order?
Once your order has shipped, you'll receive an email with your tracking number so you can follow your package all the way to delivery.
What if I’m not satisfied with my product?
Your satisfaction matters to us. If you're not completely satisfied with your VOGG product, contact our customer care team and we'll help you find the appropriate solution in accordance with our return policy.
How do I return a product?
Simply contact our customer care team with your order number. We'll provide you with the instructions you need to complete your return quickly and easily.
Can I return a used product?
For hygiene reasons, products that have been used generally cannot be returned. If you experience an issue with your VOGG product, please contact our customer care team and we'll review your request to find the appropriate solution.
Who pays for return shipping?
Return shipping costs are generally the customer's responsibility. If your product arrives defective or damaged, or if we made an error while preparing your order, VOGG will cover the return shipping costs.
Can I exchange my product?
Yes. Exchanges are possible provided the product is eligible for return and the requested item is available. Contact our customer care team with your order number and we'll guide you through the process.
Do you deliver internationally?
Yes. VOGG delivers to many countries worldwide. Available shipping options, delivery times, and any applicable fees will be displayed at checkout based on your delivery address.
Do you ship outside my country?
Yes. You can have your VOGG order delivered to another country as long as the destination is currently supported. Simply enter the desired delivery address at checkout.
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30-day trial
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2-year warranty
parts & labor
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What is inside the box?
• 1x VOGG electric toothbrush
• 1x brush heads (Color pack)
• 1x travel case with USB cable
• 1x ultra-fast USB charger
• 1x user guide
• 1x 2 year warranty
• 30-day satisfaction guarantee
Need help? Our team is here for you
hello@vogg.fr
Live Chat
Available 24/7
Phone
+33 1 64 80 01 32
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