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Fast delivery.
Simple returns.
Fast delivery and hassle-free returns for a seamless experience. We take care of everything, so you can enjoy your VOGG every day.
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30-day trial
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Money-Back Guarantee
Love It or Get Your Money Back
DUBAI EXPRESS
Delivered Within 4 Hours
MONEY-BACK GUARANTEE
30 days to change your mind
UAE DELIVERY
Delivered Within 24–48 Hours
Secure payment
Visa, Mastercard , PayPal
FREE RETURNS
Within 30 days
Your order, Step by step
2. WE PREPARE YOUR VOGG
4. FAST UAE DELIVERY
6. 30-DAY RISK-FREE TRIAL
Preparation Times
Orders are prepared for fast dispatch
Orders are prepared as quickly as possible. Once your order is ready, it is handed over to Quiqup for delivery. You’ll receive tracking updates for your order.
Delivery Times
Fast delivery across the UAE
Dubai Express: within 4 hours · UAE Standard Delivery: 24–48 hours · Remote areas may require additional delivery time.
Shipping Fees
Simple and transparent delivery fees
UAE Standard Delivery: AED 22 · FREE on orders over AED 129 · Dubai 4-Hour Express: AED 29
30-DAY MONEY-BACK GUARANTEE
Try VOGG risk-free for 30 days. If you're not completely satisfied, we'll give you a full refund.
HOW TO RETURN
• Contact our support team
• Receive your return instructions
• Send your product back
• Refund processed after we receive your return
RETURN CONDITIONS
• Return request must be made within 30 days of delivery
• Product must not be damaged or misused
• All original accessories must be returned
• Replacement heads and hygiene accessories must remain sealed
WHO PAYS FOR THE RETURN?
We cover the return shipping costs. Return shipping costs may apply if the product is incomplete, damaged through misuse, or does not meet our return conditions.
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Frequently Asked Questions
When will my order be shipped?
Orders are carefully prepared and typically shipped within 1–2 business days. As soon as your package leaves our warehouse, you'll receive a confirmation email with your tracking information.
Can I change or cancel my order?
Yes, as long as your order hasn't already been prepared or shipped. Contact our customer care team as soon as possible, and we'll do our best to make the requested change or cancellation.
Where is my order?
Once your order has shipped, you'll receive an email with your tracking number so you can follow your package all the way to delivery.
What if I’m not satisfied with my product?
Your satisfaction matters to us. If you're not completely satisfied with your VOGG product, contact our customer care team and we'll help you find the appropriate solution in accordance with our return policy.
How do I return a product?
Simply contact our customer care team with your order number. We'll provide you with the instructions you need to complete your return quickly and easily.
Can I return a used product?
For hygiene reasons, products that have been used generally cannot be returned. If you experience an issue with your VOGG product, please contact our customer care team and we'll review your request to find the appropriate solution.
Who pays for return shipping?
Return shipping costs are the customer's responsibility in the event of a change of mind. However, if you receive a product that is defective, damaged, or incorrect, VOGG will cover the return shipping costs at no additional cost to you.
Can I exchange my product?
Yes. Exchanges are possible provided the product is eligible for return and the requested item is available. Contact our customer care team with your order number and we'll guide you through the process.
Do you deliver internationally?
Yes. VOGG delivers to many countries worldwide. Available shipping options, delivery times, and any applicable fees will be displayed at checkout based on your delivery address.
Do you ship outside my country?
Yes. You can have your VOGG order delivered to another country as long as the destination is currently supported. Simply enter the desired delivery address at checkout.
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What is inside the box?
• 1x VOGG electric toothbrush
• 1x brush heads (Color pack)
• 1x travel case with USB cable
• 1x ultra-fast USB charger
• 1x user guide
• 1x 2 year warranty
• 30-day satisfaction guarantee
hello@thevogg.ae
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Phone
+971 58 619 3858
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